Within Australia

We will aim to deliver at your nominated address within 3 – 7 working days but cannot promise an exact date. You may be required to sign for delivery so we cannot accept a PO Box as a nominated address. If no one is present to accept your delivery, a card will be left giving you instructions to contact the courier driver or arrange re-delivery.

We use Fastway Couriers for all deliveries and every order is assigned a tracking number. When your order leaves our warehouse you will receive an email with your tracking number. You can then track your order on the Fastway Couriers website.

Note: Where our pricing mentions “Free delivery” or “Free Shipping” it does so to all interstate areas serviced by Fastway Couriers nationally and identified by red/orange/green/lime dots within the map of Australia available at:

https://www.fastway.com.au/media/1067/fastwayrateschedule_sydney.pdf

Outside Australia

International orders you will only be processed via contact with us via email at info@herbalfix.com.au. Delivery for International orders will be charged at a cost to be determined in accordance with the delivery destination.

All international orders may be subject to local customs, duties and taxes. You are wholly responsible and liable to pay these charges. We accept no responsibility for any additional charges. All prices shown at our online store include all local taxes and charges within Australia.

If we accept your international order, your credit card will be charged in Australian Dollars (AUD) and your credit card provider will convert the charges for you.

Terms Applicable to All Deliveries

All orders will be dispatched within 48 hours pending credit card authorisation, verification, and availability of stock.

It may not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternate delivery address.

We will deliver in our standard packaging. Any special packaging requested by you will incur additional charges.

All risk in and responsibility for the goods shall pass to you upon delivery. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

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